Problems
When we first met with Zac from Centra Money, he and his team were bogged down in day to day tasks. Processing was down to a grind, turnaround time was ridiculously slow.
He was eager to grow his business and free up some time but his file application process was ineffective and slow.
His top four complaints were:
- There were so much general admin and CRM data entry that needed to be done for every mortgage application they were putting through.
- Their application process was massively slowing down their pipeline, resulting in less deals being done per month.
- He had an unhealthy anxiety about getting audited by his aggregator in case his compliance documentation and file notes were not in order.
- He needed more back-of-house help as his admin team was stretched and simply didn’t have any time to train up new staff members, as they were already extremely busy.
The Solution
Zac was originally very hesitant about hiring a Virtual Assistant. He’d heard some horror stories about VAs not being able to speak English, delivering shoddy work and in simple terms, he just couldn’t imagine having a random VA work in his local mortgage business.
His options were:
- Try to hire another local staff member and hope they pick things up fast.
- Ask his staff to increase their working hours.
- Be content with the volume of files he was pushing through every month.
Well he didn’t have the time to train new staff, his team was not going to work any more than they already were and he wasn’t going to remain static.
Zac wanted to grow!
So he decided to talk to Basil from our team and hired his first VA, Rizza.
Outcome
After 6 months of working with SPACE and having our VA (Rizza) on his team they consistently:
- Freed up 80 hours per month of his and his team’s time,
- increased his staff’s productivity manifold,
- had his compliance management completely in order,
- sped up his application processing and pipeline by 150% which resulted is consistently more deals being done per month.
